Help Desk Technician Level II (closed)
Date Posted: 12/13/2013
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.
· Associate’s Degree – IT related
· Professional Certifications (Microsoft, HDI and/or ITIL)
· Windows OS
· MAC OS
· MS Office
· Printer and copier maintenance
· Supervisory experience
· Hardware repair and maintenance
· Microsoft Development Toolkit a plus
· Knowledge of Adobe products a plus
· Virus removal
· Basic networking principles
Salary range for this position is $40,000.00 – 50,000.00 based on qualifications and experience. Review of applications will begin immediately and continue until the position is filled. SUA offers a competitive salary, benefits and excellent working environment.
To apply send letter of interest, resume, salary history and three professional references to:Human Resources Re: Help Desk Technician II Soka University of America 1 University Drive, Aliso Viejo, CA 92656 or E-mail: firstname.lastname@example.org
Soka University of America is an equal opportunity employer.