Accessibility

An elevator is available on the street level to gain entrance to the Plaza Level for the Concert Hall and our intimate Black Box Theatre.

We encourage you to order tickets early and to specifically request seating for wheelchair access, easy access transfer or swing arm seats, sign-interpreted, audio described or open-captioned performances when placing your order.

Both venues have wheelchair-accessible locations. Features of these accessible locations include stair-free access and open space to accommodate a variety of mobility devices. An upholstered, loose chair can be provided upon request. Each wheelchair-friendly ADA-space (without a chair) in the audience sections has three or more assigned Companion Seats immediately adjacent. All theater levels are elevator accessible. All lobby, restrooms, and backstage areas of the center are also fully accessible. 

Wheelchair/Accessible Ticketing Policy

It is prohibited for anyone, other than those requiring the accessible features of a seat or that of a guest’s companion, to use accessible seating locations (unless the area has been released for general seating).

Those purchasing wheelchair accessible seating may purchase one (1) wheelchair accessible seat and up to three (3) companion seats; any additional seats must be purchased in the regular seating areas. This policy ensures that we are able to accommodate all available and accessible wheelchair seats in our theaters.

Wheelchair-accessible restrooms are available on all levels of the Concert Hall and Black Box Theatre, as well as all ancillary spaces.

Assistive listening devices are available for the Concert Hall and Black Box Theatre. Both in-ear pieces and teleloops are available free of charge at the Information Booth in the lobby. To obtain an assistive listening device and headphones, a driver’s license or major credit card will be required and then returned upon receipt of the equipment at the end of the performance. 

Please note: You may bring your own headphones/earbuds to use in place of our headphones. Headphones must have a 3.5mm stereo audio jack.

Induction Neckloops: If you have a hearing aid that is equipped with a t-coil, we have induction neckloops available that can interface with your hearing aid. Just ask the usher working the podium. You are welcome to bring your own neckloop. Neckloop must have a 3.5mm stereo audio jack.

Ushers are happy to escort and aid patrons who request assistance to and from the area in front of the box office, before and after the performances.

Ushers are also available to read program notes upon request.

Animals are prohibited in the Concert Hall and Black Box Theatre with the exception of trained service animals and service animals in training for patrons with disabilities. A service animal is defined as any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability. Pets or emotional support animals are not considered service animals.

Patrons with service animals are solely responsible for control of their service animal. Service animals must remain on a leash or in a harness at all times unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Employees are not permitted to take control of service animals.

Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. If the patron’s seat location is unable to accommodate a service animal, the patron may be reseated to a more accommodating location. Service animals are welcome to use any open outdoor area for relief as long as the patron picks up after the animal and leaves the area clean.

If a service animal poses a threat to the safety of, or is causing a disturbance for other patrons, performers, or employees, their handlers may be asked to escort the animal off the premises. Patrons with service animals are solely liable for any damage or injury caused by their service animal.

Multi-passenger open-air courtesy carts are available for patrons who need a little extra help from the parking lot to the theater. The courtesy carts are driven by our well-trained Soka staff and circle every five minutes between Parking Lot A and Plaza Level (main entrance).

Service begins 1 hour and 15 minutes before the start of each performance and ends 45 minutes after the conclusion of the performance. We like to give priority service to those who need it, but everyone is welcome.